Returns & Exchanges

At Ooni, we stand by our products with a 60-day Great Pizza Guarantee, ensuring you have plenty of time to master the art of outdoor cooking. If you are not completely satisfied with your purchase, you can return your items for a full refund within 60 days of delivery.

1

Start Your Return

Visit our online returns portal and enter your order number and zip code to initiate the process and select the items you wish to send back.

2

Print Your Label

Once your request is approved, we will provide a prepaid shipping label via email for you to print and attach to your return package.

3

Pack Your Oven

Ensure all items are cleaned and securely packed in their original packaging, including all accessories and manuals, to prevent damage during transit.

4

Drop Off and Refund

Drop your package at the designated carrier location; once we receive and inspect your return, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing