Frequently Asked Questions
Everything you need to know about Ooni pizza ovens and accessories.
How long does it take for an Ooni oven to reach cooking temperature?
Most Ooni pizza ovens are ready to cook in 15 to 20 minutes, reaching internal temperatures of up to 950°F (500°C) for the perfect 60-second Neapolitan pizza.
What is your return policy for ovens and accessories?
We offer a 60-day return policy. If you are not completely satisfied with your Ooni product, you can return it within 60 days of receipt for a full refund, provided it is in its original packaging.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your specific region.
What type of fuel do Ooni ovens use?
We offer a range of models that use different fuels, including wood pellets, kiln-dried wood chunks, charcoal, or propane gas. We also have multi-fuel models for maximum versatility.
Does my Ooni oven come with a warranty?
Every Ooni oven comes with a standard 1-year warranty. However, if you register your oven on our website within 60 days of purchase, we extend that to a 3-year limited warranty.
Can I leave my Ooni oven outside year-round?
While Ooni ovens are built to be durable, we recommend using an Ooni Pizza Oven Cover when not in use and storing the oven indoors during periods of extreme weather or extended non-use.